IYISHE DIGITAL HUB LIMITED may offer general goods and services, procurement and supply services, agricultural and agro allied products, event related services, food and catering services, and ICT related services. This Refund Policy explains how cancellations, returns, exchanges, replacements, service credits, and refunds are handled for purchases and service requests made through the website or any authorized business channel.
1. Scope of this Policy
This policy applies to:
a. General goods and merchandise
b. Agricultural and agro allied products
c. Procurement and supply transactions
d. Event planning and management services
e. Restaurant, catering, and related food services
f. ICT, communication technology, networking, web design, telecom, and internet services
g. Other lawful services or products displayed on the website
2. Eligibility for Refund, Replacement, or Service Credit
A customer may be eligible for a refund review, replacement, exchange, reperformance, service credit, partial refund, or full refund where:
a. A duplicate payment is confirmed
b. A billing error attributable to IYISHE DIGITAL HUB LIMITED is confirmed
c. The wrong item or service was supplied
d. Goods delivered are materially damaged or defective on delivery
e. A paid service was not commenced within the agreed period for reasons directly attributable to the company
f. A service was materially deficient or not substantially delivered in accordance with the agreed scope and was not corrected within a reasonable time after notice
g. The customer was charged after a valid cancellation became effective
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Used, altered, or damaged goods after delivery
b. Perishable goods, food items, and agricultural produce after delivery or acceptance, except where defective or unsafe on delivery
c. Customized, specially sourced, or made to order items
d. Deposits paid to reserve event dates, staff, materials, or vendor commitments
e. Procurement expenses already incurred on behalf of the customer
f. Digital products or downloadable materials once access has been granted
g. ICT and technical service fees once work has commenced
h. Subscription or service periods already used
i. Delivery, customs, vendor reservation, or logistics charges already incurred
j. Services already fully rendered or substantially performed
4. Physical Goods Returns
Customers should inspect goods upon delivery and notify the company of any issue within five business days unless another written period applies.
Returned goods must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase, packaging, manuals, tags, and accessories where applicable, except where the complaint relates to wrong delivery or verified defect.
5. Procurement and Supply Services
Where the company is engaged to source, procure, reserve, import, or arrange delivery of goods or materials for a customer, cancellation after confirmation may attract deductions for supplier charges, logistics costs, customs expenses, administrative costs, exchange losses, and other nonrecoverable expenses already incurred.
6. Event, Catering, and Reservation Services
Where the company accepts bookings for events, catering, décor, eateries, or related services, deposits may be non refundable once planning, staffing, procurement, scheduling, or vendor commitment has commenced.
If a customer reschedules, the company may, at its discretion, apply all or part of the payment already made toward the new date, subject to availability and revised charges.
7. ICT and Digital Services
For ICT, communication technology, networking, web design, internet services, value added services, telecom related services, or other digital offerings, payments may be non refundable once project work, design, setup, registration, integration, deployment, or technical configuration has begun.
Recurring services may be cancelled for future billing cycles, but billed periods already in progress are ordinarily non refundable unless otherwise agreed.
8. Refund Review Procedure
To request a refund, exchange, replacement, or service review, the customer should contact IYISHE DIGITAL HUB LIMITED using the support details published on the website and provide:
a. Customer name
b. Invoice, order number, or transaction reference
c. Date of payment
d. Description of the issue
e. Supporting evidence such as photographs, screenshots, or correspondence where relevant
The company may investigate the request and ask for additional information before making a determination.
9. Available Remedies
Where a claim is accepted, IYISHE DIGITAL HUB LIMITED may choose the most appropriate remedy depending on the circumstances, including:
a. Replacement
b. Exchange
c. Repair
d. Reperformance of service
e. Store or service credit
f. Partial refund
g. Full refund
10. Refund Timing
Approved refunds will ordinarily be returned through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks, payment processors, card schemes, and other intermediaries.
11. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. IYISHE DIGITAL HUB LIMITED reserves the right to contest unjustified chargebacks and suspend future services or transactions where there is evidence of fraud, abuse, or bad faith conduct.